Frequently Asked Questions

 

Q: Why should I buy a BILLT PCs Pre-Built PC?

 

​A: BILLT PCs offers high-performance pre-built gaming PCs engineered for ultimate performance, reliability, and seamless plug-and-play experiences. Designed with cutting-edge components, optimized cooling, and pro-level craftsmanship, our systems deliver smooth gameplay, ultra-fast response times, and future-ready performance right out of the box. They are pre-installed with Windows 11 Pro and delivers a "Turn-Key" user experience.

 

Q: What services does BILLT PCs provide?

 

​A: BILLT PCs specializes in:

• Pre-built & Full Custom Gaming PCs: Optimized for gamers/creators/developers seeking high performance.

• Custom PC Builds & Consultation: Tailored solutions for gamers, creators, and professionals.

• Simulators: High-performance setups for racing, flight, and golf.

• Commercial & Consumer IT Services: Solutions for homes, offices, and businesses.

 

Q: Should I purchase a Full-Custom or a Pre-Built PC from BILLT PCs?

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A: Opt for a Pre-Built PC if you desire a ready-to-use system with optimized performance and minimal setup. Choose a Full-Custom PC if you have specific requirements or preferences that a standard pre-built system doesn't meet. Our team will guide you through the selection process to ensure you get the best performance, cooling, and longevity for your investment.

 

Q: Does the PC require any setup?

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A: Our pre-built PCs are designed for a seamless plug-and-play experience. Upon arrival, you can expect minimal setup—just connect your peripherals, power on, and you're ready to game. BIOS settings and Windows settings are already optimized for the average gamer!

 

Q: What's included with a BILLT PCs PC?

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A: Each system comes with the PC itself, pre-installed operating system, necessary drivers, and essential cables. Peripherals such as monitors, keyboards, and mice are not included unless specified in the product listing.

 

Q: Where do you ship to?

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A: We currently service 50-State. For specific shipping details and to ensure we can deliver to your area, please contact us directly at support@billtpcs.com.

 

Q: Does BILLT PCs offer upgrades and repairs?

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A: Yes, we offer both upgrades and repair services. Whether you're looking to enhance your system's performance or need assistance with repairs, our team is here to help. Contact us for more information on available services and pricing.

 

Q: What forms of payment/financing options does BILLT PCs provide?

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A: We accept various payment methods. For detailed information on accepted payment options and any available financing plans, please reach out to us directly at support@billtpcs.com.

 

Q: Does BILLT PCs offer Tech Support after purchase?

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A: Absolutely. We provide ongoing technical support to assist with any questions or issues you may encounter post-purchase. Our goal is to ensure your complete satisfaction and optimal performance of your system.

 

Q: What is the return policy?

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A: Returns are accepted within 14 days of delivery. To initiate a return, please contact us at support@billtpcs.com to obtain a Return Merchandise Authorization (RMA) number. Please note the following conditions:

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• Restocking Fee: A 30% restocking fee will apply to all returns.

• Return Shipping: The buyer is responsible for all return shipping costs.

• Condition of Return: Items must be returned in their original condition. The buyer is responsible for any loss in value if the item is not returned in its original condition.

Please ensure that the item is securely packaged to prevent damage during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

If you need further assistance or have additional questions, feel free to reach out to us directly. We're here to help!

 

Q: Are the PCs tested prior to payment/shipment?

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A: Yes, all our PCs undergo rigorous testing to ensure they meet our high-performance standards before shipment. We prioritize quality and reliability in every system we deliver.

 

Q: Can parts on Pre-Builds be upgraded (i.e. CPU, Motherboard, RAM, Storage, and/or GPU)?

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A: Yes, many components in our pre-built systems can be upgraded. However, compatibility and warranty considerations may apply. We recommend consulting with our team to discuss your upgrade options and ensure optimal performance.

 

Q: What is the turnaround time for a Pre-Built PC?

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A: The turnaround time for pre-built PCs varies based on current inventory and demand. If an item is in stock, expect the item to be processed and ready to ship within 1-3 business days. For the most accurate and up-to-date information, please contact us directly at support@billtpcs.com.

 

Q: What is the turnaround time for a Full-Custom PC?

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A: The turnaround time for custom builds depends on the complexity of the specifications and component availability. Our team will provide an estimated timeline during the consultation process.

 

Q: Is there a warranty?

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A: Yes, we offer warranties on our systems. Our systems are backed by a 1-Year Build Guarantee. For additional detailed information on warranty coverage for each specific piece of hardware and terms, please contact us directly at support@billtpcs.com.